Capture onboarding documents faster.
Tellgence guides applicants through the KYC checklist, confirms what is missing, and hands your staff a clean next-action queue.
Banking
Voice-driven onboarding for community and digital banks.
KYC document collection, balance inquiries, fraud-flag intake — handled by an agent that speaks your customer's language, with every step audited.
English + Spanish
Cryptographic evidence
Human handoff controls
Outcome focus
What this vertical gets on day one
Handle balance and servicing questions without long hold times.
Routine requests stay in self-service while the full conversation remains available for QA and compliance review.
Escalate fraud-sensitive calls with context intact.
When a caller reports a suspicious charge or needs account intervention, the handoff includes transcript context and the captured risk signals.
Operator visibility
What banking teams get behind every call
Tellgence is structured for regulated service workflows where call evidence, approvals, and human review matter as much as speed.
- Bilingual customer servicing for English- and Spanish-speaking account holders.
- Clear approval boundaries before any real-world side effect or high-risk account action.
- Operator audit views that preserve the transcript, tools, and escalation history in one place.
Evidence and handoff
Built for community-bank and digital-bank operations
Use Tellgence for onboarding, servicing triage, and fraud-intake flows while keeping the approval path visible for operators and compliance teams.