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How Tellgence proves what your voice agent did.

Every call produces a signed Evidence Pack — reasoning, tool calls, system updates, approvals, and the conversation itself. Verifiable in any language, with or without Tellgence in the loop.

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Methodology

Every call has a signed receipt.

A Tellgence Evidence Pack is the cryptographic answer to 'what actually happened on that call?' Five inputs, one signed artifact, one ed25519 signature.

  1. Conversation

    Caller speech + agent turns, captured at word level.

  2. Reasoning

    What the agent thought, in 3–5 word ribbons.

  3. Tool calls

    Every lookup, every write, with latency + status.

  4. System updates

    Field-level diffs against your record of truth.

  5. Signed pack

    Canonical JSON · ed25519 signature · public key.

Output: a single canonical JSON document, hashed with SHA-256 and signed with ed25519. Verifiable in any language without Tellgence in the loop.

Verify any pack

Paste a pack. Verify the signature.

The same endpoint our demo and admin surfaces use. The verifier checks the detached ed25519 signature against the canonical JSON — nothing else, no telemetry, no logging beyond the request itself.

Paste either the full /evidence-packs response or just the { json, signature } verify body.

Public key fingerprint

Anyone can verify a pack offline.

The ed25519 public key used to sign every Evidence Pack is published below. Verify with any standards-compliant ed25519 implementation — no Tellgence SDK required.

ed25519 fingerprint

ed25519:demo-key·b8a91f02·c1d4e9·73a0

Demo and staging packs are signed by a non-production key with this fingerprint. Production keys rotate quarterly; rotation history will publish here when SOC 2 Type II observation begins.

Compliance posture

Honest, dated, no vague enterprise-speak.

What's certified, what's underway, and what's planned. We tell you the same thing we'd tell an auditor.

HIPAA

Active for Enterprise

BAA available

Tellgence signs a Business Associate Agreement on Enterprise plans. PHI handling is scoped to documented text + audio paths with retention controls.

  • BAA available on request
  • Scoped sub-processor list
  • Per-scenario retention windows

SOC 2 Type II

Audit window opens Q3 2026

In progress

Type I attestation in flight; Type II observation window scheduled. Control catalog covers security, availability, and confidentiality trust services criteria.

  • Type I attestation underway
  • Continuous-control monitoring live
  • External auditor engaged

ISO 27001

Targeted 2027

Planned

Information-security management system aligned to ISO 27001 controls. Formal certification follows the SOC 2 Type II milestone.

  • ISMS scoping in 2026 H2
  • Annex A controls mapped
  • Stage 1 audit targeted 2027
Public SLOs

Per-scenario performance commitments.

Latency p50/p95, success rate, tool-call success — published per scenario, refreshed every five minutes. No competitor publishes these numbers.

Loading SLO snapshot…

Numbers are served from /api/public/slos; use the timestamp above to see when the current snapshot was generated. Sample size is finalized sessions over the period; entries with sample = 0 are conservative defaults until live telemetry lands.

Sample pack

Download a real Evidence Pack.

A finalized demo session — the same shape every production call produces. Inspect the JSON, render the PDF, run the verifier, route it to compliance.

Sample pack — JSON

Canonical bundle + ed25519 signature.

Sample pack — PDF

Print-ready summary for compliance review.

Run a demo. Get an audit-grade record.

No signup. Real signed pack. Verifiable in your terminal in under a minute.

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TellgenceEvidence-native

AI voice operations platform for high-stakes service teams.

Healthcare-first engine. Bilingual EN + ES. Evidence pack per call.

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