Live voice operations
Tellgence es la plataforma de operaciones de voz basada en evidencia para equipos de servicio de alto riesgo. Escucha en vivo, razona con políticas, actualiza tus sistemas y cierra cada llamada con un Evidence Pack firmado que tu equipo puede verificar.
Live operation signal
Active nowConversation intelligence running
Real-time triage + appointment pathways with bilingual handoff support.
Workflow chain evidence
Every routed action lands with a transcript-backed trail for operations teams.
Governed by default
Policy-aware controls and trust-center visibility are built into execution.
Most voice AI stops at “act.” Tellgence closes every call with a signed receipt — the reasoning, the tool calls, the system updates, all wrapped into one ed25519-signed Evidence Pack you can verify offline.
01 · Listen
Real-time speech, speaker turns, and intent are surfaced while the caller is still talking — no after-the-fact batching.
“Hi — I need to book a follow-up for my mom, she was seen last week for a…”
02 · Reason
Every tool call is visible: what the agent looked up, how long it took, and whether it succeeded. Our moat — nobody else surfaces reasoning.
03 · Act
Writes into CRM, EHR, scheduling, and ticketing land as verified, structured events — with a full diff you can audit.
CRM · Patient Record
04 · Record
Every call closes with a signed Evidence Pack — canonical JSON + ed25519 signature. Verifiable in any language, with or without Tellgence in the loop. The new differentiator.
{
"version": "1",
"sessionId": "demo-9f2c…",
"signature": {
"algorithm": "ed25519",
"publicKeyId": "vox-prod-2026q2",
"signatureB64": "MEYCIQD…"
},
"manifest": {
"bundleSha256": "b8a91f…",
"counts": { "toolCalls": 3, "systemUpdates": 2 }
}
}Every conversation follows the same set of policy-checked steps from the caller's first utterance to the auditable updates your downstream systems receive.
Listen & Extract
Tellgence captures voice intent in real time, structures entities, and validates data before any downstream action.Tellgence runs high-stakes conversations as an auditable operating system: evidence-native workflows, governed integrations, and bilingual execution that scales beyond a single vertical.
Reasoning, tool calls, system updates, approvals, and the conversation itself — wrapped into one ed25519-signed receipt your compliance team can verify in any language.
Workflow state stays synchronized across CRM, scheduling, and work management — agents and humans see the same record.
Updates the systems your team already uses, schedules callbacks, and queues downstream tasks without manual handoff.
Approvals, retries, escalations, and PII handling are first-class — observable per call, exportable to compliance review.
12+ ecosystems out of the box · custom integrations via webhook
Third-party names are trademarks of their respective owners.
We lead with healthcare access and intake where trust and bilingual execution are non-negotiable, then carry the same policy-gated engine into accounting, banking, legal, and adjacent workflows.
Featured workflow
Patient intake, triage, scheduling, and recall — governed end-to-end so staff focus on exceptions, not call handling.
Live transcript
agentI can help you book a visit. May I confirm your date of birth so I can pull up your record?
Tool calls (looping)
5scenarios4 minavg
Client intake, IRS notice triage, and AR follow-up for firms that win or lose on responsiveness.
Live tool call
5scenarios5 minavg
FNOL, COI, renewals, and high-severity claim intake without leaving adjusters buried in basic work.
Live tool call
4scenarios6 minavg
Matter intake, conflict checks, and consultation booking for firms that need faster first response.
Live tool call
4scenarios4 minavg
Lead qualification, CRM updates, and meeting booking for teams that need speed-to-lead without admin drag.
Live tool call
“Patient intake that used to take our staff 12 minutes now completes in under 3 — with fewer errors and a better patient experience.”
Dr. James Chen
Chief Medical Officer, Lakeview Health
Everything you need to know about Tellgence.
Still have questions?
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